Capture the essentials
Agree which information is needed, where it arrives and how consent is recorded.
DigiLinx / AutoBizSol · Enquiry workflow use case
AutoBizSol · Enquiry workflow use case
Turn scattered enquiries into a clear follow-up process.
An enquiry-handling workflow tailored to your channels, team and existing tools. Explore how requests could move from first contact to an owned, visible next action.
Agree the scope, fees and responsibilities before delivery.
Your context. Connected.
ILLUSTRATIVE BRIEFShape the work around the outcome you need.
01Understand
your context
your context
02Define
your scope
your scope
03Adapt
your solution
your solution
Current processMap the handoffs
People & toolsAgree responsibilities
Useful next stepReview deliverables
Built around your working reality.Your systems · Your people · Your priorities
A solution starts with
the problem you need to solve.
Potential scope examples, adapted after understanding your situation.
Give the next step an owner
Define qualification, assignment and follow-up responsibilities.
See the work progress
Track enquiry status and exceptions against the agreed process.
Make the scope clear
before the work begins.
Explain your goal, current approach and constraints. A tailored engagement sets out the useful deliverables, the responsibilities and the proposed delivery sequence.
These examples describe potential work, not a claim of measured client outcomes.
An example of the first useful output
Your solution brief
01
ContextThe problem, desired outcome and working constraints.
02
ScopeThe work to deliver, what is excluded and who is responsible.
03
DeliveryA proposed sequence, review points and agreed fees.
A clear scope.
A practical way forward.
Customised does not have to mean unclear. The starting point and delivery responsibilities should be understood.
01
Understand
Your goal, current process and the constraints that matter.
02
Define
The deliverables, boundaries, fees and responsibilities.
03
Adapt
The systems, workflow or support around the agreed brief.
04
Review
The work against the scope, with clear next steps.
Clear answers before you start.
What does DigiLinx actually deliver?
AutoBizSol provides business workflow solutions, departmental work outputs and practical digital tools. DigiLinx Advisory provides recruitment, career guidance, workplace preparation and delayed-payout support, with people-process automation scoped where useful. This corporate site helps you choose the right service; each specialist route explains its own offer and enquiry process.
What makes a solution tailored?
We start with your goal, current process and constraints. The scope can adapt your workflow, tools, documents, review points or support. Deliverables and responsibilities are agreed before the engagement begins.
Can you work with systems we already use?
Existing systems are part of the starting brief. Compatibility, access, costs and required changes are assessed before any integration is proposed. An enquiry does not commit you to replacing your tools.
How is the work priced?
Custom engagements are scoped before fees are agreed. Specialist packages, where available, have their own published price and inclusions. The corporate enquiry is a request to discuss your needs, not a purchase.
Do you guarantee business, job or dispute outcomes?
No. We define the work we can deliver and its limits. Business results, hiring decisions and dispute outcomes also depend on factors beyond the engagement.
What should I share first?
A short description of the problem, the outcome you want and how to contact you is enough to start. Please do not include CVs, hearing evidence, financial records or other sensitive documents in this general enquiry.
Start with your reality
What needs to work better?
Tell us your goal, current approach and what makes your situation different. We’ll agree the scope, fees and responsibilities before delivery.
Discuss your needsPlease do not include confidential documents in your first enquiry.